123 hp envy 5660 wireless setup

HP Printers- HP Easy Start Software Installation Fails For The Mac

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123.hp.com/setup 5660

The HP Easy Start guided installation app for Mac fails to download the print driver for neither the wireless nor the wired network connection, thereby which the installation also fails.
Read the following steps to ensure proper connection of printer and troubleshoot any occurring network issues.

123 HP Envy 5660 Setup

Step 1: Check the network and printer connection status

First and foremost, please ensure your network is working correctly and that the printer is ready for the network setup.

  1. If you are using a wireless router, verify with the router ‘s documentation or the support site to ensure it meets the following requirements:
  • Check the router band: Not all HP printers support all frequency bands, make sure that the 2.4 GHz router band is enabled and broadcasting. Also in case the router broadcasts separate network names(SSIDs) for each band, please connect the printer to the 2.4GHz band SSID.
  • Bonjour support: HP recommends routers that support Apple’s own network discovery software, Bonjour. Connecting via Bonjour ensures quick printer discovery as well as support wireless printing.
  1. Ensure that the printer is ready for the network setup
  • Wireless network connection: On the printer template, open the Wireless network or Settings menu and make sure the wireless signal has been turned on and is enabled. The wireless icon light has to be either on and steady or blinking.
  • Wired network connection: Ensure that the cable is connected properly to the printer Ethernet portand to the available port provided on the router. When properly connected, the green link light would be steady and the orange activity light would continue blinking.
  1. Click the network icon provided in the menu bar of the Mac, to view the network name and status of the connection.
  • If the selected network is not yours (for instance, if you are currently connected to a neighbor’s or a guest network), you must disconnect and then reconnect to your own network to complete the printer setup.
  • If the network signal strength is weak, move the computer and printer closer to the router, also position the devices away from large metal objects such as bookcases. Ensure the printer is kept away from devices that emit radio signals such as microwaves and cordless phones.
  • If the network status is not connected, confirm that your network is working correctly and then check the status again. Make sure a check mark displays next to the network name.
  1. Ensure that one’s system has been disconnected from any Virtual Private Networks (VPN) before installing the printer software.
  2. Try reinstalling the HP software.
  • If the install completes, the issue is resolved.

If the install fails, continue to the next step.

Step 2: Manually connect the printer to your network

By connecting the printer to your network manually, the HP Easy Start installer would be able to find your printer. For general guidelines on connecting the printer to the computer or to your network, click on the appropriate connection type.

Wireless (Wi-Fi) connection to your network

Using the HP Easy Start Installer, your computer can identify your HP wireless printer that’s connected to the same network.

You can setup your wireless printer using the Wireless Setup Wizard on the touch or text navigation control panel on the printer display screen. If your printer does not have a basic control panel, then you can use the Wi-Fi Protected Setup (WPS) button to connect your WPS supported printer & router.

Setup Using the 123 HP Envy 5660 Wireless Setup Wizard

The Wireless Setup Wizard is available on any HP printer that has a touch or text navigation control panel. You can access the wizard by pressing the Wireless icon or button in the Setup, Network, or Wireless Menu. Follow the step by step instructions to select the network you want to connect your printer to along with your network password.

  1. You will need to collect the following details:
  • Name of the network (SSID)
  • Security Password of the Network (WEP key or WPA passphrase)
  • Wi-Fi connected computer
  • Wi-Fi enabled printer(During initial setup, place the printer close to the computer)
  1. Ensure that the printer, the computer, and the router are all connected directly to the same network.
  2. Detach any Ethernet or USB cable that may be connected to your HP printer.
  3. Touch or scroll to the Setup, Network or Wireless menu using the control panel.
  4. Using the touch screen or scroll options navigate to the Wireless Setup Wizard and then follow the on-screen guided steps to connect your printer to the network.
  • If the printer connects to the network, reinstall the HP software.
  • If the printer does not connect to the network, then move forward to the next step.

Wi-Fi Protected Setup (WPS)

If your printer’s control panel (no touch screen or text navigation) doesn’t seem to work, or the Wireless Setup Wizard method does not work, then you can connect your printer to your network using this method. You will require both your printer & your router to be WPS push button connection type supported devices. Check your router & printer manual to see if they support WPS.

Step 3: Disabling your computer’s firewall software

Firewalls are very essential in protecting your computer from harmful network threats, but certain settings in your firewall software can block communication with your network printers. In order to temporarily disable your firewall software on your computer.

  1. Select the Apple  menu, and then select System Preferences.
  2. Select Security & Privacy.
  3. In the new settings Security & Privacy menu that appear, select Firewall, then select Firewall: Off.
  4. Reinstall the HP software.
  • If installed successfully, then the problem is fixed.
  • If the installation fails, then move on to the next troubleshooting step.

Step 4: Resetting the Print System

Using the printer’s driver, you will now reset the print system.

  1. Select the Apple  menu and then select the System Preferences.
  2. Select the Print & Scan or Printers & Scanners.
  3. Now move the cursor over to the blank space under the Printers pane, then select Reset printing system.
  4. Select Reset Printing system in the confirmation window that appears.
  5. Enter your computer administrator username & password, and then select OK.

Once the printing system is reset, you’ll find no printers displayed in the Printers list.

  1. Now try to reinstall the HP software,
  • If installed successfully, then the problem is fixed.

If the installation fails, then move on to the next troubleshooting step.

Step 5: Computer, Printer & Router Restart

Doing a restart of the network devices may fix the network and communication errors.

During this process, the network and Internet connections will be disconnected and the computer will be restarted. Before you continue, all programs and ongoing downloads should be completed to avoid loss of data.

  1. Power cord must be removed from the router.
  2. Printer is to be switched off.
  3. Switch off the computer after closing all ongoing programs, including the HP software installation window.
  4. Plug back the power cord cable to the wireless printer and wait till the light that represents the Internet connectivity is blinking to show an active connection.
  5. Switch on your printer.
  6. Switch on your computer.
  7. Now go ahead and install the 123 HP Envy 5660 software (123.hp.com/envy5660 or 123.hp.com/setup 5660) again.
  • If installed successfully, then the problem is fixed.
  • If the installation fails, then move on to the next troubleshooting step.

Step 6: Uninstalling the 123 HP Envy 5660 software

When trying to install the HP software, some of the software components may not have been installed properly, this happens even when the printer driver and printer setup did not complete. Restart the Mac after uninstalling the HP software.

  1. Select the Finder menu in the Dock.
  2. Select Go menu in the menu bar and then select the Applications menu, after that select the HP or Hewlett Packard
  • If the HP Uninstaller is found in the folder, then select it with a double click and then follow the guided step-by-step instructions to uninstall the software.
  • If you do not find the HP Uninstaller in the folder, then move ahead to the next step.
  1. Select & drag the HP or Hewlett Packard folder to the Trash icon in the Dock.
  2. Select Go and then select the Go to Folder menu option, type /Library/Printers, then select Go. The Printers folder appears.
  3. Select the HP or Hewlett Packard folder and drop it into the Trash icon in the Dock.
  4. Shutdown and restart the Mac.
  5. Right-click or Ctrl+click the Trash icon, then click on the Empty Trash

Move forward to the next troubleshooting step.

Step 7: Reinstalling the HP software

Visit the HP website to download a copy of the HP software and to install the most updated version of the Mac driver and software for your HP printer.

  1. Switch on your 123 HP Envy 5660 printer.
  2. Disconnect your printer’s USB cable from your Mac computer if your printer is connected to your computer.
  3. Visit the HP Customer Support – Software and Driver Downloads – 123.hp.com/envy5660
  4. When in case you are prompted, then select a method of identifying your printer model, and then follow the guided step-by-step instructions to go to the Downloads page.
  5. Select the Download option next to the HP Easy Start or next to the Full feature driver.
  6. Once downloaded, you will find the HP Easy Start which you can open up, or you can start the installation of the full feature driver .dmg
  7. Follow the guided instructions that will help in setting up the printer connection and install the software.
  8. When prompted by the installer, select the Add Printer option and now this will create a print queue on the Mac. Now the Add window pops up.
  9. Select the name of your printer and then select the Use or Print Using menu, click on the name of your printer in the pop-up menu, then select the Add option.
  10. Now you can return to the HP Software Installer to complete the full installation.