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HP Printers – Appearance of ‘User Intervention Required’ Error (Windows)

This is the guide on how to troubleshoot the printer when trying to print, it fails and shows a ‘User Intervention Required’ message. This is an error caused by a printer error condition, corrupted print jobs, or a weak printer wireless connection.

Step 1: Looking out for any error messages or blinking lights

Examine the printer’s control panel for any indications of blinking lights or error messages.

  • When you don’t find any blinking lights or error messages, skip to the next step.
  • If you do find blinking lights or error messages appear, then clear the error. For any information needed to further troubleshoot, go to the HP Support, enter your printer model number, and then look out for any ‘blinking lights’ or the exact error message that may appear on the printer’s control panel.

Try to print again, and if you see the issue still occurring, then moving on further to the next step.

Step 2: Using HP’s Print & Scan Tool (HP Print & Scan Doctor)

HP has provided a free printing & scanning tool that helps in diagnosing and resolving most printing and scanning problems. You can download and run the HP Print & Scan Doctor, and it’s very helpful in quickly detecting and automatically perform several troubleshooting tasks that are known to resolve issues like print jobs getting stuck. You can download the HP Print & Scan Doctor using your Internet Browser downloading tools from the website.

After installing, you read and execute the onscreen instructions and tasks seen in the HP Print & Scan Doctor to automatically find and fix any printer problems. After fully running the Doctor tool, try to print again, and if you see the issue still occurring, then moving on further to the next step.

Step 3: Clearing out the print queue

Windows creates a file whenever a print job is sent to the printer, but sometimes these files get corrupted and cause problems. Clearing out the print queue can help fix this issue.

  1. Open the view local services result that opens up when you search in Windows for local services.
  2. Now when the Services window pop up, scroll across the list to find the name ‘Print Spooler’.
  3. Now you should right-click Print Spooler and select
  4. After this, now the service has been stopped. Close the service window and open Windows Explorer to browse to C:\Windows\System32\Spool\PRINTERS.
  5. Inside the PRINTERS folder window that opens, delete all the files inside.
  6. Retry printing a sample document and see what happens.

If you see the issue still occurring, then moving on further to the next step.

Step 5: Utilizing a Printing Troubleshooting tool (Windows 7 & later)

The Windows 7 operating system or its later versions comes with an in-built printing troubleshooting tool. If you have a Windows XP or Vista Windows operating system versions, then move on to the next step.

  1. Open the Troubleshooting window by searching Windows for Troubleshooting.
  2. Click the Use a printer option, from the Hardware and Sound category.
  3. Select the Next button and follow the guided instructions.
  4. Attempt another print to test the printing issue.

If you see the issue still occurring, then moving on further to the next step.

Step 4: Resetting the computer & printer

To resolving this error condition, a simple reset of your HP printer and your computer would help.

  1. Power on your HP printer, if it is not already on.
  2. Before continuing to the next step, wait until the printer is idle and silent.
  3. While the printer is switched on, pull out the power cord from the back of the printer.
  4. Pull out the power cord from the power socket/outlet it was connected to.
  5. Wait for about 60 seconds before continuing to the next step.
  6. Plug in your printer’s power cord back into the power socket/outlet.
  7. Connect back the power cord back into back of your HP printer.
  8. Press the Power button on your HP printer if it does not turn on by itself. (Your HP Printer might go through a warm-up period, where the lights might blink once along with some movement in the carriage.
  9. Once the warm-up period is over, and you see your HP printer being idle and silent. Now you can proceed to the next step.

If you see the issue still occurring, then moving on further to the next step.

Step 6: Assigning an IP address manually to your printer (wireless connection only)

To better connect your printer to the network and establish good communication with the computer, it is a more direct method by assigning a manual IP address. Using an Embedded Web Server(EWS) you can connect your printer to the wireless network using a manual IP address.

  1. Print out a Network Configuration Report or Wireless Test Report from your printer. From your printer’s control panel/ touchscreen, you can print the report from the network settings or network setup menu.
  1. Examine the Network Report and find out the Status header under the 11 Wireless section.
  • If you notice the status as being connected, then continue to the next step.
  • If you notice the status mentioned as being disconnected, then reconnect your printer to the wireless network, and then print a refreshed Network Configuration Report. Ensure that the newly printer report mentions the Status as Connected, before moving onto the next step.
  1. Locating the URL(s) for Embedded Web Server You will find the URL for the EWS under the General Information header.
  2. Open the Internet Browser in your computer.
  3. Enter the URL address that is mentioned for the EWS into the Internet browser’s address bar, and then go to the address by pressing the Enter button.
  4. If you notice the Website Security Certificate appear in your Internet browser, then select the Continue. The EWS webpage now appears.
  5. On this new EWS page, select the Network
  6. In the Network section, select the Wireless (802.11) and then select the Manual IP. If a Suggest a Manual IP Address option is seen, click it, and then select the Apply option, and then connect your printer. If you notice the issue continue, the move to the next step. If a Suggest a Manual IP Address option is not available, the move onto the next step.
  1. On the Network Configuration Report, find the IP Address, Subnet Mask, and the Default Gateway
  2. On the EWS webpage, select the IP address, Subnet Mask, and Default Gateway numbers from the Network Configuration Report in the matching fields, and then select the Apply
  3. Try to print the document again to check for any issue.

If you see the issue still occurring, then moving on further to the next step.

Step 7: Service the Printer

Get your HP printer service or replaced if you still see the copying issue persist after completing all the above steps.

To check if your product is still under warranty, go to the warranty check website 123.hp.com/ojpro6978 or 123.hp.com/ojp6978 . Contact HP Support to schedule a repair or replacement.

123 HP OJPro 6978 Setup

123 HP Officejet Pro 6978  printers can be set up to print over a wireless network on a Mac Operating system. The first measure is reset the printer to its default factory settings followed by installing the Printer Driver/Software(123.hp.com/ojp6978 or 123.hp.com/ojpro6978)

HP Inkjet Printers – Appearance of the 'Alignment Unsuccessful' Error Message

When you run a print or scan o your HP printer you might be faced with an Alignment failed or Alignment Unsuccessful error message that appears on the touchscreen/control panel of your printer. We can follow these guided steps below to troubleshoot and resolve this error issue.

Step 1: Better understanding the printer alignment messages

To remove these messages or resolve these alignment deviations, you’ll need to follow the tips below:

  • Using clean white paper: Ensure your HP printer is set and loaded with unused, clean white paper, and then retry the alignment fix.
  • Run a Scan if required: Since your HP 6978 printer has the Scanning capability, you may see an instruction on the alignment page to place the page on the scanner bed. Once you placed the paper correctly on the scanner select the Scan Follow the instructions mentioned on the alignment page to complete the scan.
  • Select ‘Skip’ to continue printing: If you have not been able to resolve the ‘Alignment Unsuccessful’ message, then you can continue the printing without alignment using the ‘Skip’ button. The print quality might get affected.

If this still has not solved the alignment issue, then moving on further to the next step.

Step 3: Using only genuine HP ink cartridges

Using only genuine HP ink or toner supplies is what is recommended by the manufacturer. You cannot guarantee the quality and reliability of non-HP or refilled cartridges. If you use non-genuine HP cartridges, then this troubleshooting guide may not fix the issue. If you need to check if your cartridges are genuine or not, then visit the website www.hp.com/go/anticounterfeit

By visiting HP Super Supply you can check ink or toner cartridge compatibility or you can purchase replacement cartridges & other supplies.

  1. Open up the HP Sure Supply website.
  2. If required, select your region/country.Note and do what is instructed in the step by step new supplies or cartridges compatibility with you printer.

If your printer is now using the HP cartridges and you still notice the alignment error message, then move on to the next step.

Step 2: Resetting the Computer & HP Officejet Pro 6978 Printer

To resolving this error condition, a simple reset of your HP printer and your computer would help.

  1. Power on your HP printer, if it is not already on.
  2. Before continuing to the next step, wait until the printer is idle and silent.
  3. While the printer is switched on, pull out the power cord from the back of the printer.
  4. Pull out the power cord from the power socket/outlet it was connected to.
  5. Wait for about 60 seconds before continuing to the next step.
  6. Plug in your printer’s power cord back into the power socket/outlet.
  7. Connect back the power cord back into back of your HP printer.
  8. Press the Power button on your HP printer if it does not turn on by itself. (Your HP Printer might go through a warm-up period, where the lights might blink once along with some movement in the carriage.
  9. Once the warm-up period is over, and you see your HP printer being idle and silent. Now you can proceed to the next step.

If you see the issue still occurring, then moving on further to the next step.

Step 4: Alignment Page Evaluation

Check into your printer properly to see if your printer is aligned properly.

If you notice the printer alignment is aligned properly.

When trying to print an alignment page, but you only see blank pages printed out or has very little ink, skip to the next step to Check the ink levels.

  • If the alignment test page has lines that are solid and aligned and you can see both black and blue patterns, then jump straight to the Servicing Your HP Printer step.
  • If you see the page faded, streaked, or smeared or black or cyan is missing, then continue on to the next step to determine the estimated ink levels.

Step 5: Examine Ink Level & replace empty or low ink cartridges

Look into your printer’s ink levels to check if they are low or empty on the ink levels. Immediately replace any empty or low ink cartridges with new ink cartridges.

If you do not find any low or empty ink cartridges then move onto the next step. 

If after you’ve replaced the low or empty ink cartridges does not resolve this issue, then move onto the next step of cleaning the printhead.

Step 6: Cleaning the printhead or ink cartridge

You can fix any alignment or print quality issues at the same time by cleaning the printhead or ink cartridges. HP printers are built in with automated tools to clean the printhead. Based on the software you are using, there are many ways to access the cleaning tool.

Using any one of the following methods that works for your printer, run the cleaning test and wait until the test completes:

  • On your printer display, go to the Settings or Tools menu to search & run the printhead or ink cartridge cleaning.
  • In Windows, you can use the HP Print Assistant to find and run the cleaning test from the Maintain Your Printer
  • In Windows, you can also open the HP Solution Center to search & run the cleaning test from the Printer Toolbox.
  • For a Mac computer, you have the HP Printer Utility, find & run the cleaning test from the Information and Support panel.

If you see the issue still occurring, then moving on further to the next step.

Step 7: Ink Cartridge or Printhead replacement

 After trying all the previous steps and the alignment error persists, you can replace the printhead or ink cartridge.

If replacing the printhead does not fix the issue, then service the printer.

Step 8: Service the printer

Get your HP printer service or replaced if you still see the copying issue persist after completing all the above steps.

To check if your product is still under warranty, go to the warranty check website 123.hp.com/setup 6978 . Contact HP Support to schedule a repair or replacement.