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123 HP ENVY 5540 Printers – Frequently or Abruptly The Printer Keeps Switching Off

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This is for any abrupt switch offs that happens with your printer without any warning. Any of your print, scan or fax job that is currently being processed gets canceled when the power to the printer might be low or when the printer switches off. The printer might keep switching off frequently when it is plugged into a power socket that supplies low power.

Step 1: Making changes in the Energy Settings: (Optional Step)

To reduce power consumptions, we at HP have designed our printers to enable the Auto Power Off or Schedule On & Off whenever your printer has been inactive for more than two hours. Whenever you are all set to use your printer again, you can just switch on back your printer by pressing on the Power On button.

Look through your printer’s control panel or software settings and check if the Schedule On and Offor Auto Power Off feature are enabled.

Changing the energy savings settings from the Control Panel

Once you’ve launched your 123 HP ENVY 5540 Printer’s software (123.hp.com/envy5540), look through the energy settings.

[On Windows]

For computers with the Windows operating system, look out for the Schedule Off or Auto Power Off feature with 123 HP ENVY 5540 Printer Assistant.

  1. In the Windows search bar, search for the HP Printer model Envy 5540, and then select your 123 HP ENVY 5540 Printer from the list of printers that appear. Now the HP Printer Assistant window opens.
  2. Here you’ll find the Maintain Your Printer option, now select that with a double click. Now the Toolbox window appears.
  3. In this new Toolbox windows that appear, select & click the Advanced Settings tab, and then make any of the needed changes, if necessary.
  4. Follow through with the on-screen help guide.

[On Mac]

For computers with the Mac OS or OSX operating system, look out for the Schedule Off or Auto Power Off feature using the HP Utility software.

  1. Select the Apple Icon in the Menu bar.
  2. Select the System Preferences.
  3. Select the option Print & Fax or Print & Scan.
  4. Select your printer from the list, and then select the Open Print Queue.
  5. Select Printer Setup or Settings, click Utility and then select Open Printer Utility. Now the printer menu opens.
  6. Select the Auto-off to open the feature. Now the Auto-off menu opens.
  7. Now make any of the needed changes, if necessary.

If the issue continues to act up, or if you are not able to access and look into the Printer Power Settings, then move onto the next troubleshooting step.

Step 2: Reinitiating your 123 HP ENVY 5540 Printer

Sometimes most of the connectivity errors can be fixed by restarting your printer.

  1. If your printer is not powered on, then switch it on.
  2. Before moving to the next step wait for your printer to become idle and quiet.
  3. Now while the printer is powered on, pull out the power cord from the back of the printer.
  4. Now unplug the printer’s Power cord from the wall power outlet/socket.
  5. Pause for 60 seconds before moving forward to the next step.
  6. To connect the printer to a power outlet, plug the power cord back into the wall power outlet/socket.
  7. Plug-in the Printer power cord to the back of the printer.
  8. If the printer does not automatically turn on, then switch on the printer by pressing the power button. There might be a warm-up period that the printer might go through. This can be noticed when the printer lights flash on and off, and the carriage might move.
  9. Hold on till the warm-up period completes and the printer becomes quiet & idle.

Continue to the next troubleshooting step, if the same problem persists.

123 HP Envy 5540 Setup

Step 3: Printer Firmware Update

An update of your 123 HP ENVY 5540 Printer’s firmware might fix the problem. HP regularly release printer updates.

  1. Ensure that your 123 HP ENVY 5540 Printer is turned on and plugged to your computer, either through a local network connection or through a USB cable.
  2. Visit the HP Customer Support – Software and Driver Downloads,and enter your 123 HP ENVY 5540 Printer model number as HP Envy 5540 All-in-One printer. Or Direct Url : 123.hp.com/envy5540
  3. Choose the right operating system if required.
  4. Select Firmware, then select the Download If an update is not shown, then an update is not available now.
  5. Select Use HP Download and Install Assistant (Recommended), click Next, and then click Install Now.
  6. Check to see if the printer serial number displays when you open the 123 HP ENVY 5540 Printer Update window.
  • If the serial number displays, click the checkbox next to the number, and then select Update.
  • If the serial number displays but the status is ‘not applicable’ (grayed out), it’s not necessary to finish the update. Select Cancel.
  • If the serial number does not display and your printer uses a network connection, then try plugging in the printer and the computer using a USB cable, hold for 20 seconds, and then click the Refresh. Now if the serial number appears, then click the checkbox next to it, and then select Update.
  1. Once the update process completes, select OK.
  2. If you have used the USB cable to update your network printer, then you must remove the USB driver that is installed by Windows.
  1. Search in Windows for “Devices and Printers”, and then select “Devices and Printers” from the list of options that appear.
  2. Select “Remove Device” option by Right-clicking the USB printer device that matches your printer Model number.
  3. After removing the USB cable from the printer & computer and then restart your computer.

Now after the computer is restarted, look through the Printer Power Option as was done previously in Step 2. If now you’re still unable to make changes on the power settings, or if the issue continues, then move forward towards the next step.

Step 4: Connecting the printer directly back into a power socket

When your printer is connected to a power strip or surge protector, then the printer may not get sufficient power to work properly. To fix this problem, then plug in the printer’s power cable into the wall outlet/socket.

  1. Switch off the printer.
  2. Pull out your printer’s power cord from the surge protector or power strip.
  3. Look closely and examine the printer’s power cord and check for any wears or damages. If you find any damages on this cord, then call HP to get the power cord replaced.
  4. Hold on for at least 30 seconds before inserting the power cord directly back into the electric socket/outlet. Don’t plug it into a surge protector or power strip.
  5. If your printer doesn’t power on by itself, switch it on by pressing the power button.

If the original printing problem is still not fixed, then move forward to the next troubleshooting step.

Step 6: Try plugging the printer into a different power socket/outlet

Sometimes an electrical power outlets won’t provide enough power that’s needed for the printer. So, it’s a good method to try plugging the printer to a different outlet.

  1. Switch off the printer.
  2. If needed, pull out the USB cable from the printer.
  3. Pull out the power cord of the printer from the back of the printer.
  4. Likewise, pull out the power cord from the electrical power socket.
  5. Take the printer over to another room or area and try plugging in the printer to a different power outlet or different electrical circuit.
  6. Plug the USB cable back again into the back of the printer.
  7. Plug in the power cord to the back of the printer.
  8. Connect the printer’s power cord into the new power socket/outlet.
  9. If the printer doesn’t turn on by itself, then power it on by pressing the power on button.

If the printing problem continues, then move on to the next step.

Step 5: Checking if other devices are the causes for the printing issue

If there are a lot of electronic devices plugged into the printer, then this might lead to the printer losing its power and power off frequently. Make sure that the USB cable of your printer connects your printer directly from the computer to your printer.

  1. Detach the USB cable from the USB hub if your printer is plugged into a USB Hub and plug the USB cable directly to the computer’s USB port.
  2. Take out any USB drivers or Memory cards that you’ve got connected to the printer.
  3. Switch off the printer and then switch the printer back on.

If the printer keeps switching off frequently, then move on to the next step.

Step 7: Power module replacement

123 HP ENVY 5540 Printer power module vary from one model to another. For some models, the power module might be included inside the printer (internal) or outside the printer (external).
Power Module (External)

If on your printer you don’t see the indicator light flash, or if the power module of your printer model doesn’t have an indicator light and have tried all the previous troubleshooting steps and have not solved the original problem, then you must replace your printer’s power module.

Power Module (Internal) [Only Replaceable Power Modules]

If you don’t see your printer’s indicator light flash or if there isn’t any indicator light in your printer and have tried all the previous troubleshooting steps and have tried all the previous steps and have not fixed the original problem. Move on to the next troubleshooting step.

Step 8: Getting your printer serviced

Replace or service your 123 HP ENVY 5540 Printer if you’ve tried all the previous steps.
Check if your printer is still under warranty, go to the warranty check website (123.hp.com/setup 5540). If it is within warranty, then contact HP Support and schedule a repair or replacement.